Now that Apple has implemented remote support in education, I expect Apple to add an option for IT administrators to connect to managed Apple IDs in Apple Business Manager remotely. It would have been nice to have this at the beginning of the school year, but adding remote support is a fundamental shift in how iOS works. By taking it outside of the school walls, Apple is listening to what their customers need. I’ve used Apple Classroom multiple times with students, but always in the same building. If an app needs to be configured manually, having a remote support option would be ideal. Still, there’s something handy about being able to see the screen remotely. Mobile device management protocols give IT admins many tools to remotely update, change settings, and even lock iPads to a particular app.
I see iPads installed more and more in kiosk-based systems. In the future, I expect Apple offers it for device-based iOS devices in the future. With remote support, user privacy is paramount, and Apple has integrated it tightly into managed Apple IDs. While connected, the same Classroom features that teachers are familiar with will enable them to guide students to specific apps, view their screen, and see a summary of their engagement.įrom a technical perspective, Apple has implemented remote support through Apple Classroom in an ideal way. Classroom has always connected students in the same physical space with their teachers, and soon teachers will be able to invite remote students to join a Classroom session. After thinking about this feature’s implications, I am convinced this is step one on a path to iOS offering remote support to education, businesses, and eventually end-users.įor the first time, the Classroom app will support learning beyond the walls of a school. In situations where I needed to give someone on iOS remote support, I had even resorted to using FaceTime on one device to view the screen of another. On iOS, though, it was previously another story. On macOS, remote support is a solved problem with multiple solutions.
With many schools still virtual across the US, remote support is something that all schools need. Remote support on iOS is something I never thought I’d see, but a global pandemic changed many plans for everyone. One of Apple’s spring education announcements was iOS remote support for teachers in Apple Classroom.
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